Frequently Asked Questions > Immigration > E-channel Users   E-channel Users Questions： 1 Which Hong Kong residents are eligible to register for using Macao’s automated immigration clearance channels? 2 Which Macao residents are eligible to register for using Hong Kong’s automated immigration clearance service (aka e-Channel)? 3 Is it necessary to register before I use your e-Channels for immigration clearance with my (card-form) electronic Permit for Travelling to and from Hong Kong and Macao? 4 I heard that some people do not have to fill in an Arrival Card upon entry to Macao. I wonder which type of passengers can benefit from such facilitating policy? 5 What are the registration locations and registration time for the Macao automated immigration clearance service and Smart Immigration Clearance service? 6 At which ports in Macao are the traditional two-gate automated channels installed? Who are eligible to use them? What documents are required for registration for the automated immigration clearance service? 7 At which ports are the joint inspection automated channels (joint express inspection channels) installed? Who are eligible to use the channels? 8 How can eligible Hong Kong residents register to use Macao’s automated immigration clearance services of Macao? 9 How can underage persons register for using Macao’s automated immigration clearance service? What documentation is required for registration? 10 Are Hong Kong Permanent Residents aged 7 to 10 allowed to register for Macao’s automated immigration clearance service, if their identity cards do not include any photos? 11 “Contactless e-Channels” allows Hong Kong Permanent Residents aged 7 to 10 to clear immigration through facial recognition technology. Does the automated immigration clearance in Macao adopt the same technology for the underage Hong Kong residents? 12 Installation locations for the self-service registration kiosks of the Hong Kong Immigration Department 13 How can eligible Macao residents enroll for using the automated immigration clearance service (e-Channels) of Hong Kong? 14 Locations of the self-service kiosks installed by the Identification Services Bureau of Macao 15 Where in Hong Kong can Macao residents sign up for Hong Kong’s e-Channels? 16 Can the underage residents of Hong Kong and Macao enroll for each other’s automated immigration clearance channels via their local self-service registration kiosks? 17 Can underage Hong Kong Residents aged 7 or above use the joint inspection automated channels? 18 What documents may Macao residents and Hong Kong permanent residents use for immigration clearance when travelling between Macao and Zhuhai, or between Macao and Hengqin, through the Joint Inspection Automated Channels or One-stop Joint Services Lanes? 19 Will using a Mainland Travel Permit for Hong Kong and Macao Residents (including non-Chinese citizens) to enter Macao from the Mainland via the Joint Inspection Automated Channels or One-stop Joint Services Lane affect a Macao resident’s or Hong Kong permanent resident’s existing immigration records or the count of days spent in Macao? Previous Page

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