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Online enquiry on queuing situations of various services
Online System
Self-service Kiosks
Support Measures for People with Special Needs Information of New Immigration Law
Frequently Asked Questions > Immigration > E-channel Users
 
Question:
Which Hong Kong residents are eligible to register for using Macao’s automated immigration clearance channels?
Answer:
1.
Aged 7 or above, and holding a Hong Kong Permanent Identity Card, or a Hong Kong Identity Card bearing the "*" , "***" , or "R" symbol;
2.
Aged 11 or above, and holding a valid Hong Kong Identity Card and a Hong Kong SAR Document of Identity for Visa Purposes that is valid for no less than 90 days.
  Hong Kong Registration Locations
 
Location Working Hours
  Arrival and Departure Inspection Halls, Macao Ferry Terminal Control Point
(self-service kiosk)
  24 hours – open to public depending on the ferry schedule
  Departure Inspection Hall, China Ferry Terminal Control Point
(self-service kiosk)
  7:00 to 24:00 – open to public depending on the ferry schedule
  Arrival and Departure Inspection Halls, Hong Kong-Zhuhai-Macao Bridge Control Point
(self-service kiosk)
  24 hours
  Arrival and Departure Inspection Halls, Kai Tak Cruise Terminal Control Point
  6:00 to 23:00 – open to public depending on the ferry schedule
  All Registration of Persons Offices
  Depending on the arrangement of each office
https://www.immd.gov.hk/eng/contactus/person-registration.html
 
The above-mentioned Hong Kong residents and Hong Kong residents holding a Hong Kong Identity Card bearing ‘*’ symbol can also register in Macao:
   
  Macao Registration Locations
 
Location Working Hours
  Checkpoint of Macao Port Zone of Hengqin Port (Visa Office - Arrival Hall)
  10:00 a.m. to 7:00 p.m.
  Qingmao Checkpoint (Departure Office -Departure Hall on 3/F)
  Hong Kong-Zhuhai-Macao Bridge Checkpoint (Departure Office at Hong Kong-Macao Hall) (Hong Kong-Macao Arrival Hall on ground floor)
  Outer Harbour Ferry Terminal Checkpoint (Arrival Hall)
  Taipa Ferry Terminal Checkpoint (Arrival Hall)
  Airport Checkpoint (Arrival Hall)
  Border Gate Checkpoint (Departure Office at Departure Hall)
  Immigration Building - Public Security Police Force
  9:00 a.m. to 5:00 p.m.
(No lunch break. Closed on Saturdays, Sundays and government holidays)
  * Macao Government Services Centre
  9:00 – 18:00 (no lunch break but closed on Sat, Sun and government holidays)
  * Macao Government Services Center in Islands
* online booking available
   
3.
Persons who register at the above Hong Kong locations can use the Macao e-Channels 3 hours after registration. Persons who register at the designated checkpoints in Macao before going through entry clearance can use the e-Channels 15 minutes after registration.
   
4.
Hong Kong permanent residents aged 7 to 17, and Hong Kong non-permanent residents that aged 11 to 17 should be accompanied by either parent or a guardian to the registration locations in Macao to register in person. During registration, it is required to present the original of the registrant’s birth certificate and the identification document of the accompanying either parent or guardian (if accompanied by a guardian, a document of legal guardianship should also be presented).
 
Note: The joint inspection automated channels at the Hong Kong-Zhuhai-Macao Bridge Checkpoint, the Checkpoint of Macao Port Zone of Hengqin Port and the Qingmao Checkpoint are to be used by eligible persons only. If these eligible persons cannot use the joint inspection automated channels for certain reasons (e.g. damage of the chip embedded in their identity document, failure to have the biometics such as fingerprint or facial images compared, wheelchair user or oversize luggage), they can use the manual inspection channels. Likewise, children from the Mainland, Hong Kong and Macao who are holders of the above documents but unable to use the joint inspection automated channels owing to age or height restrictions can also use the manual inspection channels.
 


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