Frequently Asked Questions > Immigration > Non-Resident Workers and Their Reuniting Kindred   Question: When I create an account with Macao One Account, the system indicates that facial recognition fails. What can I do? Answer: It is possible that there is a facial difference between your past photo image and your current appearance. You are advised to go to the Non-resident Workers Subdivision of the Residence and Stay Affairs Department at the Immigration Building at Pac On in person to take a new photo and update the information in the system.   Previous Page

Best viewed with IE9.0 or above, 1024 X 768 or higher resolution. ©2010 Government of Macao S.A.R., Public Security Police Force. All rights reserved. Address: Avenida do Cais de Pac On, Edifício do Comando do CPSP, Taipa Tel.: (853) 2857 3333  Fax.: (853) 2878 0826  E-mail: psp-info@fsm.gov.mo