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Frequently Asked Questions > Immigration > Hong Kong and Macao immigration clearance code
 
Question:
How should the parents operate their mobile phone when they go through immigration clearance procedures with their child whose Hong Kong-Macao Border-crossing QR Code is bound to the parent’s phone?
Answer:
Macao residents: When a parent and a child both use automated channel for immigration clearance, the parent should first scan the child’s Hong Kong-Macao Border-crossing QR Code generated on his/her mobile phone in front of the first gate. The parent should wait till the child completes the inspection procedure. Then he/she can generate his/her own Hong Kong-Macao Border-crossing QR Code and scan it for immigration clearance. Only one person is allowed to use the automated channel at any one time. Therefore, the child and the parent should go through immigration clearance one by one.

When using the Hong Kong-Macao Border-crossing QR Code for automated immigration clearance for their child, parents are reminded to check the QR code carefully before letting the child enter the automated channel because wrong information would bring inconveniences in immigration clearance. Parents with a few children are advised to use physical identification document to complete the immigration clearance procedure.

Hong Kong residents: Eligible Hong Kong residents aged 11-17 and holding a new smart identity card can use the Hong Kong-Macao Border-crossing QR Code as long as they complete the registration and activation of the ‘Contactless e-Channel’ and Hong Kong-Macao Border-crossing QR Code services with the consent and assistance of a parent. The ‘Contactless e-Channel’ mobile app allows the binding of the identity of only one Hong Kong resident to the mobile phone, no matter the resident is an adult or not. Therefore, the parent and the child will use their own mobile phone to scan the QR code for immigration clearance at the ports in Hong Kong and Macao.
 


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