Frequently Asked Questions > Immigration > Hong Kong and Macao immigration clearance code   Question: If the system malfunctions and I have not brought my identity card, can immigration clearance be performed? Answer: When the system for immigration clearance malfunctions and fails to read the QR code to verify identities, passengers can only use their physical identity card for immigration clearance. In this case, the Hong Kong-Macao Border-crossing QR Code cannot be used.   Previous Page

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