Under normal circumstances, passengers who fail to present a valid Hong Kong-Macao Border-crossing QR Code are required to present the physical identity card or other valid document for immigration clearance. Therefore, Hong Kong and Macao residents who have not brought along their physical identity card for immigration clearance should get back the document by themselves or through the help of others.
If a Macao resident loses his or her entry document (passport/travel document/identification document) in Hong Kong and does not have other documents for departure, the resident can go directly to the Hong Kong Port at the Hong Kong-Zhuhai-Macao Bridge, the Macao Ferry Terminal or the China Ferry Terminal for declaring the loss of document and departure clearance at the same time.
If a Hong Kong resident loses his or her Hong Kong Permanent Identity Card/HKSAR Re-entry Permit/HKSAR Document of Identity for Visa Purposes/HKSAR passport in Macao, the resident can go directly to the Hong Kong-Zhuhai-Macao Bridge Checkpoint or reporting the loss of document and departure clearance at the same time. If he or she has a ferry ticket for departure within 3 hours, the resident can go directly to the Outer Harbour Ferry Terminal Checkpoint or the Taipa Ferry Terminal Checkpoint for reporting the loss of document and departure clearance at the same time. The resident can also go to the Immigration Building of the Public Security Police Force to report the loss of document and apply for a Declaration of Loss of Document at the same time.
Note: If the loss of document is a criminal case, the resident should go to a police station first and then follow the above procedures for departure. |
