Starting from 16 February 2015, Macao residents whose Mainland Travel Permit for Hong Kong and Macao Residents (so-called Home Visit Permit) is lost in Zhuhai do not have to apply for a report of loss of document at the local police station. They can go directly to the Gongbei Port Service Station of the China Travel Service (Macao) Ltd. located at the Departure Hall of the Gongbei Port during office hours to apply for an Exit-entry Permit which is valid for a single exit. Then they can go through departure formalities at the Departure Hall and return to Macao. If the document service counter stops accepting applications, Macao residents can call 0756-8167000 to seek assistance from the Gongbei frontier inspection station. Alternatively, they may report the loss to the local police authorities and then proceed to the local immigration control department to apply for a one-off Exit-entry Permit. Applicants may choose the means of applying for a document according to their personal needs.
In addition, starting from 19 August 2016, if Macao residents who have registered for the automated immigration clearance service at the frontier inspection stations on the Mainland lose their Home Visit Permit on the Mainland and have to return to Macao immediately in case of emergency, they may go directly to the Departure Hall of the Gongbei Port to seek assistance from the frontier inspection officers. After completing the departure formalities, they can return to Macao.

Contact Information of Gongbei Port
Port Unit	Address	Office Hours	Telephone
China Travel Investment Advisory Macao Limited in Zhuhai	Glass Room No. 2 at the New Departure Hall of Gongbei Port	9:00 - 17:00 (no lunch break, but applications are not accepted after 16:00, not closed on Sundays and public holidays)	Mainland: (86) 15384343117 Macao: (853) 66601117
Gongbei Station of Exit and Entry Frontier Inspection	Departure Hall of Gongbei Port	6:00 - 1:00 (of the next day)	Mainland: (86) 0756-8167000

Starting from 11 January 2016, Macao residents who lose their Macao Permanent Resident Identity Card, passport or travel document used for entering Hong Kong and do not have an alternative document for departure may go directly to the control points at the Macao Ferry Terminal in Sheung Wan, the China Ferry Terminal in Tsim Sha Tsui or the Hong Kong-Zhuhai-Macao Bridge for a declaration of loss of document as well as for departure, as long as no criminal element is involved. If a Macao resident has registered for the Hong Kong Automated Passenger Clearance System, the Hong Kong Immigration Department will, after obtaining the written consent of the person concerned, verify his or her identity through the inspection system. In this way, the Macao resident does not have to go through the process of identity verification by the relevant Macao authorities anymore. Otherwise, it will take a relatively longer time for identity check. Therefore, eligible Macao residents are advised to pre-register for the Hong Kong Automated Passenger Clearance System. This not only allows Macao residents to enjoy convenient immigration clearance in Hong Kong but also ensures rapid identity verification and swift return to Macao in case their document is lost.

Contact Information for Immigration Control Points in Hong Kong
Port Unit	Address	Office Hours	Telephone
China Ferry Terminal Immigration Control Point	China Ferry Terminal, No. 33, Canton Road, Tsim Sha Tsui	07:00-24:00	(852) 2738 2949
Hong Kong-Macao Ferry Terminal Immigration Control Point	Hong Kong-Macao Ferry Terminal, No. 202 Connaught Road, Central	24 Hours	(852) 2547 5265
Hong Kong- Zhuhai-Macao Bridge Control Point	Hong Kong-Zhuhai-Macao Bridge Hong Kong Port, Lantau Island	24 Hours	(852) 3195 2172