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Outside Macao |
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In a foreign country |
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When Macao residents lose their travel document or the travel document is stolen in a foreign country, they should report to the local police immediately and then contact a Chinese representation (embassy, consulate or other organizations authorized by the Ministry of Foreign Affairs) there to apply for a Travel Permit. If they cannot contact any Chinese representation, they may seek assistance by calling our 24-hour overseas emergency hotline at (853) 2857 3333. |
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Chinese Consulates: |
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http://www.fmprc.gov.cn/web/ |
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Chinese Consular Services: |
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http://cs.mfa.gov.cn/ |
Tel: +86-10-65963500 |
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Portuguese Consulates (for Macao residents who are holders of a Portuguese passport): |
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https://www.portaldascomunidades.mne.pt/pt/rede-consular |
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Besides seeking assistance by calling our 24-hour hotline at (853)2857 3333, Macao residents who lose their travel document in a foreign country can also use the “Overseas Assistance - Lost Travel Documents in Journey” service of the Identification Services Bureau in the Macao One Account mobile application to expedite their application for a one-off travel document (please visit the website of the Identification Services Bureau at www.dsi.gov.mo/ooas_c.jsp for details). |
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In addition, Macao residents who encounter problems in document confirmation, identification and immigration while travelling abroad may seek assistance by calling the Macao Identification Bureau at (853) 2837 0777 during office hours or our 24-hour hotline at (853)2857 3333 themselves or through their relatives and friends in Macao. |
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In Zhuhai (*not for criminal cases) |
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Starting from 16 February 2015, Macao residents who lose their Mainland Travel Permit for Hong Kong and Macao Residents (so-called Home Visit Permit) in Zhuhai do not have to apply for a report of loss of document at the local police station. Instead, they can go directly to the China Travel Investment Advisory Macao Limited in Zhuhai (Address: Glass Room No. 2 at the New Departure Hall of Gongbei Port) to apply for a one-off Exit-entry Permit. The office hours are from 09:00 to 17:00 (no lunch break, but applications are not accepted after 16:00, not closed even on Sundays and public holidays) For inquiry, please call 0086-15384343117 (Mainland) or 00853-66601117 (Macao).
Aside from the above way of departure, starting from 19 August 2016, if Macao residents below 7 and Macao residents who have registered for automated immigration clearance at the border checkpoints on the Mainland lose their travel document, they may go directly to the Supervision Platform at the Main Departure Hall of the Gongbei Port for the necessary procedures for returning to Macao in case of emergency. |
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In Hong Kong (*not for criminal cases) |
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Starting from 11 January 2016, Macao residents who lose their entry document (permanent identity card, passport or travel document) in Hong Kong and do not have any other document for departure may go directly to the Macao Ferry Terminal, the China Ferry Terminal or the Tuen Mun Ferry Terminal to complete the report of loss of document and departure clearance at the same time. If the Macao resident has registered for the Hong Kong automated passenger clearance service, the Hong Kong Immigration Department will, after obtaining the written consent of the person concerned, verify his or her identity through the system. The Macao resident’s identity does not have to be verified by the Macao authorities anymore. |
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In other cities on the Mainland |
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Macao residents may report to the local police for loss of document and then apply to the local immigration department for a one-off Exit-entry Permit. |
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| B. |
Procedures to be gone through upon return to Macao |
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Immigration clearance procedures for Macao residents |
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| * For criminal cases, the Macao residents should report to the local police first. |
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