Public Security Police Force

Publicity/Information > Immigration Information > “Loss of Travel Document?” Step-by-step Guide for Mainland Visitors

“Loss of Travel Document?” Step-by-step Guide for Mainland Visitors

Since the handover of Macao, the economy has expanded rapidly. Benefitting from the national policies of the “Individual Visit Scheme for Mainland Residents to Hong Kong and Macao” and the “Belt and Road Initiative”, a significant number of Mainland visitors have come to Macao for sightseeing or transit. In fact, the Mainland has always been our largest source of visitors. Together with the number of non-resident workers and non-resident students, the arrivals of Mainland residents continue to remain high. If a visitor from the Mainland loses his or her entry document during the stay in Macao and does not have an alternative document for departure, he or she may seek assistance by following the instructions below:

When discovering that his or her entry document is lost, the Mainland visitor should stay calm first. Then, he or she should check if any other belongings are lost and if criminal element is involved (e.g. theft or robbery of the document, etc.):

–

If only the entry document is lost, the visitor can go directly to our Immigration Building (Address: Travessa Um do Cais de Pac On, Taipa) for report of the loss of the document as well as for application for a “Loss of Document and Report Notification” for departure;

–

If there is any loss of belongings or criminal element is involved, the visitor should first go to the Judiciary Police or a police station of the Public Security Police Force to report the case. After obtaining a Case Report Certificate or a Case Reporting Receipt, the visitor should go to the Immigration Building to complete the formalities as mentioned above.

II.

It is worth noting that the Mainland visitor should go to the document issuing authorities to apply for a one-off travel document before the “Loss of Document and Report Notification” expires and present the Notification together with the one-off travel document for information verification and departure formalities during departure from Macao. If the visitor continues to remain in Macao after the Notification expires and without other valid Authorization to Stay, he or she will be regarded as overstaying in Macao. A penalty will be imposed by the competent authorities according to Articles 58 and 59 of Law No. 16/2021. Therefore, in order to avoid overstaying, the Mainland visitor should depart from Macao within the authorized period of stay or go to the Immigration Building at Pac On to apply for an extension of stay with appropriate justifications.

Type of Lost Document	Document Issuing Authorities	Telephone
Chinese Passport	Office of the Commissioner of the Ministry of Foreign Affairs of the People’s Republic of China in the Macao Special Administrative Region	(853) 8791 5404
Permit for Travelling to and from Hong Kong and Macao	China Travel Service (Macao) Ltd.	(853) 8799 8152

III.

Mainland residents who lose their Permit for Travelling to and from Hong Kong and Macao only and are in urgent need to return to the Mainland may go directly to the Border Gate Checkpoint (Departure Office at the Departure Hall) to apply for return to the Mainland. It is worth noting that such visitors should have not overstayed and violated the laws in Macao. Besides, it is essential that they have urgent and sufficient reason for the return. The document reported lost will be cancelled and cannot be used anymore.

For enquiries, please call the 24-hour immigration hotline at (853) 2872 5488.