Services > Immigration > Entry and Exit Procedures for Macao Residents
  Service
  Entry and Exit Procedures for Macao Residents
  Introduction (Service Coverage)
 
Immigration officers conduct a preliminary examination of any Macao resident who fails to present an identity card or travel document upon entry or return to Macao because his/her identification document is lost or stolen outside Macao. Immigration officers also compose an application letter for verification of identity and capture fingerprints for the resident, whose entry will be permitted after the Immigration Department verifies his/her identity through the database shared by the Identification Bureau.
  Service Provider
  Border checkpoints of the Immigration Department
  Office Hours
 
  Border Checkpoint at the Border Gate
06:00 - 01:00 (next day)
  Border Checkpoint at the Interior Harbour
08:00 - 16:30
  Border Checkpoint at COTAI
08:00 - 20:00 (cargos)
24 hours (passengers)
  Border Checkpoint at the Hong Kong - Macao Ferry Terminal
24 hours
  Border Checkpoint at the Macao International Airport
24 hours
  Border Checkpoint at the Taipa Ferry Terminal
24 hours
  Border Checkpoint at the Zhuhai-Macao Cross-border Industrial Zone
‧ 
00:00 - 07:00 (for mainland workers, students and Macao residents; no vehicles allowed)
‧ 
24 hours (for pass holders)
  Enquiry Methods
  In person:
Immigration Department Office Building, Travessa Um do Cais de Pac On, Taipa, Macao
  Tel: (853) 2872 5488
  Fax: (853) 8897 0300
  Email: sminfo@fsm.gov.mo
 
Immigration Clearance for Macao Identity Card Holders
(not using e-channels)
Entry clearance procedure for Macao residents who lost their document outside of Macao
  Transactional Category
  Entry clearance procedure for Macao residents who lost their document outside of Macao (in our performance pledges)
  Relevant Service (Relevant Information)
  Certificate - Certificate of personal entry and exit movement record
  Target Groups and Application Eligibility
 
Macao residents who lose their identity card outside Macao and have no other legal entry document
  Required Documents
  1.
A completed application letter for identity verification;
  2.
Proof of report of loss issued by competent authorities of region at which document is lost;
  3. Information helpful for verification of interested person's identity.
  Charge (or Tax)
  Free of charge
  Quality Criteria
  1.
identity verification by our fingerprint system - 25 minutes [Please see Remark 1 - 3]
  2.
identity verification by means other than our fingerprint system - 30 minutes [Please see Remark 1]
  Remark
  1.
"Quality Criterion" refers to the time of processing required by service units (excluding time of waiting in a queue) calculated in the following manner: From the moment when the service unit received and confirmed that all the required documents had been correctly prepared.
  2.
For Macao residents who apply for the entry inspection procedures at Border Gate Checkpoint.
  3.
The above performance pledge does not cover cases of identity verification by our fingerprint system at the following border checkpoints: Zhuhai-Macao Cross Border Industrial Zone, Hong Kong-Macau Ferry Terminal, Macao International Airport, Taipa Ferry Terminal, Cotai.
 
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©2010 Government of Macao S.A.R., Public Security Police Force. All rights reserved.
Address: Public Security Police Force Headquarters, Praceta de 1 de Outubro, Macau
Tel.: (853) 2857 3333  Fax.: (853) 2878 0826  E-mail: psp-info@fsm.gov.mo
Last revision date: 18/9/2019