Services > Immigration > Processing of Cases of Loss of Entry Identification Documents for Non-residents
  Service
 
Processing of Cases of Loss of Entry Identification Documents for Non-residents
  Introduction (Service Coverage)
 
Issue departure document to non-residents who have lost the passport / travel document / identification document used for entry to Macao and do not have other document for departure
  Service Provider
  1. Foreigners Subdivision of the Immigration Department (during office hours)
  2. Investigation Subdivision of the Immigration Department (during non-office hours)
  3.
Border Control Subdivision at the Hong Kong - Macao Ferry Terminal and Border Control Subdivision at the Taipa Ferry Terminal of the Immigration Department (24 hours) 【Note: It is only applicable to Hong Kong residents who lost their entry document, allowing them to report for loss of the document and go through departure clearance at the same time. For details, please see ‘Application Approach’.】
  Other Entity / Agency
 
Police station/duty office of the Judiciary Police or the Public Security Police Force, China Travel Service (Macao) Ltd., Office of the Commissioner of the Ministry of Foreign Affairs of the PRC in the Macao SAR, Taipei Economic and Cultural Office in Macao
  Application Location
  1.
Foreigners Subdivision and Investigation Subdivision of the Immigration Department: Immigration Department Office Building, Travessa Um do Cais de Pac On, Taipa, Macao
  2.
Border Control Subdivision at the Hong Kong - Macao Ferry Terminal: Largo do Terminal Marítimo, Terminal Marítimo do Porto Exterior, Macao
  3.
Border Control Subdivision at the Taipa Ferry Terminal: Estrada de Pac On, Taipa, Macao
  Office Hours
  1. Foreigners Subdivision
    Mon to Thu: 9:00 – 17:45
    Fri: 9:00 – 17:30
    Closed on Sat, Sun and government holidays
  2.
Please call (853) 2872 5488 before applying to the Investigation Subdivision during non-office hours.
  Enquiry Methods
  In person: the above location
  Tel: (853) 2872 5488
  Fax: (853) 8897 0300
  Email: sminfo@fsm.gov.mo
 
Issue
  Transactional Category
  Issue (in our performance pledges)
  Relevant Service (Relevant Information)
  Report of Loss (Report of Loss of Document)
  Target Groups and Application Eligibility
  A.
Target people:
Non-residents who have lost the entry document and do not have other document for departure
  B.
Requirement: Not in a lawfully restricted status
[Note: Departure of persons who have lost their document and overstay will be arranged by the Investigation Subdivision of the Immigration Department.]
  Application Approach
  1. Simply a case of loss of entry document
    (1) Hong Kong residents
     
Persons who lost their Hong Kong Permanent Identity Card / Re-entry Permit / Hong Kong Document of Identity for Visa Purposes / Hong Kong SAR Passport / Hong Kong SAR Travel Permit or other Hong Kong travel document may go directly to the Border Control Subdivision at the Hong Kong – Macao Ferry Terminal or the Taipa Ferry Terminal for report of loss of the document and departure clearance at the same time if they possess a valid ferry ticket which allows them to leave Macao within 3 hours. Otherwise, they will have to approach our Immigration Department Office Building to report the loss and apply for a ‘Declaration of Loss of Document’.
    (2) Others
     
Persons who lost their entry identification document (or together with the Non-resident Worker’s Identification Card, so-called blue card) may go directly to our Immigration Department Office Building for report of loss of the document and application for a 'departure document'.
  2.
A case of loss of document involving criminal act (e.g. theft, robbery, etc) or there is a loss of other documents and properties
    (1) Hong Kong residents
     
They are required to report the loss in person at a police department and to receive a 'Report Testimonial' or 'Complaint Notification'. Then, they may go to the Border Control Subdivision at the Hong Kong – Macao Ferry Terminal or the Taipa Ferry Terminal for departure clearance if they possess a valid ferry ticket which allows them to leave Macao within 3 hours. Otherwise, they will have to approach our Immigration Department Office Building to apply for a 'Declaration of Loss of Document'.
    (2) Others
     
They are required to report the loss in person at a police department and to receive a 'Report Testimonial' or 'Complaint Notification'. Then, they should apply to our Immigration Department Office Building for a 'departure document'.
  Necessary Documents
  1.
A completed declaration of the lost document;
[Note: The form is available at the respective Subdivision and the website of the Public Security Police Force.]
  2.
"Report Testimonial" or "Complaint Notification" issued at a police department (for a case of loss of document involving criminal act);
  3.
Other documents certifying the person's identity (if any).
  Charge (or Tax)
  Free of charge
  Time Needed
  Within the same day
  Quality Criterion
 
To issue a "Declaration of Loss of Document" to a resident of the Hong Kong Special Administrative Region:
 
identity verifivation by the Hong Kong competent authorities - 3 hours [Please see Remark 3.]
 
identity verifivation by our fingerprint system - 1 hour [Please see Remark 3. and 4.]
  Remark
  1.
Procedure after obtaining the "departure document"
    1) Hong Kong residents
     
They are required to leave Macao by using the "departure document" before it expires (generally within 3 days).
    2) Others
      A.
To ensure successful entry to the original country/region, they are required to apply to the consulate/embassy or diplomatic mission of the original country/region in Macao before using the "departure document" to leave Macao, or apply to the consulate/embassy or diplomatic mission of the original country/region in Hong Kong or Mainland China after leaving Macao, for reissue of a passport or for a single-entry travel document (aka "return document");
      B. Application for "return document" at Macao
        a.
The person is required to apply to the department or organization concerned for a "return document" before the "departure document" expires (generally within 7 days), for example:
       
Type of Lost Document
Department/Organization Responsible for Reissue of Document
P.R.C. passport Office of the Commissioner of the Ministry of Foreign Affairs of the PRC in the Macao SAR
P.R.C. Permit for Travelling to and from Hong Kong and Macao China Travel Service (Macao) Ltd.
Travel Document of the Region of Taiwan Taipei Economic and Cultural Office in Macao
Philippine passport Philippine Consulate in Macao
        b.
If the "return document" is issued before the expiry of "departure document", the person should leave Macao before the two documents expire (subject to whichever document expires first). Otherwise, the person is required to extend the validity of the "departure document" at the respective unit until he/she is granted the "return document" and leaves Macao.
         
[Note: Persons who leave Macao or extend the validity of the "departure document" after it expires are considered to be overstayers.]
        c.
Both the "departure document" and the "return document" should be presented upon departure.
      C.
Application for "return document" at Hong Kong or Mainland China
        a.
The person should leave Macao before the "departure document" expires (generally within 7 days) and go to the consulate/embassy or diplomatic mission in Hong Kong or Mainland China to apply for a "return document". Otherwise, the person will be considered to be an overstayer;
        b.
Before going to Hong Kong or Mainland China, the person should contact the relevant consulate/ embassy and confirm the appointed date of application. Otherwise, the person will be subject to entry refusal;
         
[Note: If the appointed date of application is beyond the expiry of the "departure document", the person is required to extend the validity of the Document at the respective unit.]
        c.
If the person obtains the "return document" on the date of application and returns to Macao to take a flight, he/she is required to present the "return document" as well as the original "departure document" upon arrival at Macao. The authorities will grant him/her "Authorization to Stay" for a reasonable period of time based on the validity of the "return document" so that he/she can make arrangements for departure. However, if the person needs to collect the "return document" after he/she re-enters Macao, he/she is required to extend the validity of the original "departure document" with the relevant application receipt at the respective unit.
  2. Penalty for overstay
    1)
According to Administrative Regulation No. 14/2014 'Amendments to the Provision on Overstay in the 《Regulations of the Entry, Stay and Residence Authorization》', persons who still stay in the Macao SAR but not over 30 days after the expiry of the authorization granted is fined MOP500 per overdue day from 9/7/2014. The violators are required to pay the fine immediately after they are arrested or report themselves to the police. The above mentioned penalty regulation is not applicable to those who have overstayed in Macao within one year. Those will be considered to be illegal immigrants if they do not pay the fine and the penalty regulation is not applicable to them. Moreover, they cannot make any application for Residence Authorization, extension of Authorization to Stay and Authorization to Stay for Non-resident Workers within two years to the Immigration Department.
    2)
According to Law No. 6/2004, persons who are considered to be illegal immigrants will be deported and interdicted from entry to the Macao SAR for the period indicated in the deportation order.
  3.
"Quality Criterion" refers to the time of processing required by service units (excluding time of waiting in a queue) calculated in the following manner: from the moment when the service unit received and confirmed that all the required documents had been correctly prepared.
  4.
For Hong Kong Residents who have registered for the Macao Automated Passenger Clearance System (e-Channel).
  Attachments
  Sample of "Loss of Document and Report Notification"
Sample of "Declaration of Loss of Document"
  Forms
  Declaration of Loss of Hong Kong Identity Card
Declaration of Loss of Australian Travel Document
Declaration of Loss of Travel Document [Note: applicable to other types of document]
  Legislations Website
  1.
General Principles of the System of Entry, Stay and Residence Authorization
Law No. 4/2003 [B.O. no. 11 ( I ), 17/03/2003]
  2.
Regulations of Entry, Stay and Residence Authorization
Administrative Regulation No. 5/2003 [B.O. no. 15 ( I ), 14/04/2003]
  3.
Amendments to the Stipulation on Overstay in the Regulations of Entry, Stay and Residence Authorization
Administrative Regulation No. 14/2014 [B.O. no. 25 ( I ), 23/06/2014]
 
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Address: Public Security Police Force Headquarters, Praceta de 1 de Outubro, Macau
Tel.: (853) 2857 3333  Fax.: (853) 2878 0826  E-mail: psp-info@fsm.gov.mo
Last revision date: 30/11/2016