Services > Immigration > Processing of Cases of Loss of Entry Identification Documents for Non-residents
  Service
 
Processing of Cases of Loss of Entry Identification Documents for Non-residents
  Introduction (Service Coverage)
 
Issue departure document to non-residents who have lost the passport / travel document / identification document used for entry to Macao and do not have other document for departure
  Service Provider
  Foreigners Subdivision of the Immigration Department (during office hours)
Investigation Subdivision of the Immigration Department (during non-office hours)
  Other Entity / Agency
 
Police station/duty office of the Judiciary Police or the Public Security Police Force, China Travel Service (Macao) Ltd., Office of the Commissioner of the Ministry of Foreign Affairs of the PRC in the Macao SAR, Taipei Economic and Cultural Office in Macao
  Application Location
  Immigration Department
  Office Hours
  1. Foreigners Subdivision
    Mon to Thu: 9:00 – 17:45
    Fri: 9:00 – 17:30
    Closed on Sat, Sun and government holidays
  2.
Please call (853) 2872 5488 before applying to the Investigation Subdivision during non-office hours.
  Enquiry Methods
  In person: the above location
  Tel: (853) 2872 5488
  Fax: (853) 8897 0300
  Email: sminfo@fsm.gov.mo
 
Issue
  Transactional Category
  Issue (in our performance pledges)
  Relevant Service (Relevant Information)
  Report of Loss (Report of Loss of Document)
  Target Groups and Application Eligibility
  A.
Target people:
Non-residents who have lost the entry document and do not have other document for departure
  B.
Requirement: Not in a lawfully restricted status
[Note: Departure of persons who have lost their document and overstay will be arranged by the Investigation Subdivision of the Immigration Department.]
  Application Approach
  1.
Simply a case of loss of document:
   
They may go directly to the respective unit for report of document loss and application for a "departure document" ("Loss of Document and Report Notification" for residents of Mainland China and "Declaration of Loss of Document" for others) at the same time.
  2.
A case of loss of document involving criminal act (e.g. document is stolen or robbed of):
The person is required to report the loss of document in person at a police department and then apply to the respective unit for a "departure document" ("Loss of Document and Report Notification" for residents of Mainland China and "Declaration of Loss of Document" for others) with a "Report Testimonial" or "Complaint Notification".
  Necessary Documents
  1.
A completed declaration of the lost document;
[Note: The form is available at the respective Subdivision and the website of the Public Security Police Force.]
  2.
"Report Testimonial" or "Complaint Notification" issued at a police department (for a case of loss of document involving criminal act);
  3.
Other documents certifying the person's identity (if any).
  Charge (or Tax)
  Free of charge
  Time Needed
  Within the same day
  Quality Criteria
 
To issue a "Declaration of Loss of Document" to a resident of the Hong Kong Special Administrative Region – 3 hours
 
  [Please see Remark 3.]
  Remark
  1.
Procedure after obtaining the "departure document"
    1) Hong Kong residents
     
They are required to leave Macao by using the "departure document" before it expires (generally within 3 days).
    2) Others
      A.
To ensure successful entry to the original country/region, they are required to apply to the consulate/embassy or diplomatic mission of the original country/region in Macao before using the "departure document" to leave Macao, or apply to the consulate/embassy or diplomatic mission of the original country/region in Hong Kong or Mainland China after leaving Macao, for reissue of a passport or for a single-entry travel document (aka "return document");
      B. Application for "return document" at Macao
        a.
The person is required to apply to the department or organization concerned for a "return document" before the "departure document" expires (generally within 7 days), for example:
       
Type of Lost Document
Department/Organization Responsible for Reissue of Document
PRC passport Office of the Commissioner of the Ministry of Foreign Affairs of the PRC in the Macao SAR
PRC Two-way Exit Permit China Travel Service (Macao) Ltd.
Travel Document of the Region of Taiwan Taipei Economic and Cultural Office in Macao
Philippine passport Philippine Consulate in Macao
        b.
If the "return document" is issued before the expiry of "departure document", the person should leave Macao before the two documents expire (subject to whichever document expires first). Otherwise, the person is required to extend the validity of the "departure document" at the respective unit until he/she is granted the "return document" and leaves Macao.
         
[Note: Persons who leave Macao or extend the validity of the "departure document" after it expires are considered to be overstayers.]
        c.
Both the "departure document" and the "return document" should be presented upon departure.
      C.
Application for "return document" at Hong Kong or Mainland China
        a.
The person should leave Macao before the "departure document" expires (generally within 7 days) and go to the consulate/embassy or diplomatic mission in Hong Kong or Mainland China to apply for a "return document". Otherwise, the person will be considered to be an overstayer;
        b.
Before going to Hong Kong or Mainland China, the person should contact the relevant consulate/ embassy and confirm the appointed date of application. Otherwise, the person will be subject to entry refusal;
         
[Note: If the appointed date of application is beyond the expiry of the "departure document", the person is required to extend the validity of the Document at the respective unit.]
        c.
If the person obtains the "return document" on the date of application and returns to Macao to take a flight, he/she is required to present the "return document" as well as the original "departure document" upon arrival at Macao. The authorities will grant him/her "Authorization to Stay" for a reasonable period of time based on the validity of the "return document" so that he/she can make arrangements for departure. However, if the person needs to collect the "return document" after he/she re-enters Macao, he/she is required to extend the validity of the original "departure document" with the relevant application receipt at the respective unit.
  2. Penalty for overstay
    1)
According to Administrative Regulation No. 14/2014 'Amendments to the Provision on Overstay in the 《Regulations of the Entry, Stay and Residence Authorization》', persons who still stay in the Macao SAR but not over 30 days after the expiry of the authorization granted is fined MOP500 per overdue day from 9/7/2014. The violators are required to pay the fine immediately after they are arrested or report themselves to the police. The above mentioned penalty regulation is not applicable to those who have overstayed in Macao within one year. Those will be considered to be illegal immigrants if they do not pay the fine and the penalty regulation is not applicable to them. Moreover, they cannot make any application for Residence Authorization, extension of Authorization to Stay and Authorization to Stay for Non-resident Workers within two years to the Immigration Department.
    2)
According to Law No. 6/2004, persons who are considered to be illegal immigrants will be deported and interdicted from entry to the Macao SAR for the period indicated in the deportation order.
  3.
The "quality criteria" refers to the time taken to examine an application (not including the waiting time). It is timed from the moment the service unit receives all the necessary documents and confirms nothing is missing.
  Attachments
  Sample of "Loss of Document and Report Notification"
Sample of "Declaration of Loss of Document"
  Forms
  Declaration of Loss of Hong Kong Identity Card
Declaration of Loss of Australian Travel Document
Declaration of Loss of Travel Document [Note: applicable to other types of document]
  Legislations Website
  1.
General Principles of the System of Entry, Stay and Residence Authorization
Law No. 4/2003 [B.O. no. 11 ( I ), 17/03/2003]
  2.
Regulations of Entry, Stay and Residence Authorization
Administrative Regulation No. 5/2003 [B.O. no. 15 ( I ), 14/04/2003]
  3.
Amendments to the Stipulation on Overstay in the Regulations of Entry, Stay and Residence Authorization
Administrative Regulation No. 14/2014 [B.O. no. 25 ( I ), 23/06/2014]
 
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Last revision date: 2/9/2014